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Valve Apologizes for Banning 12,000 Steam Users with Free Copies of Left 4 Dead 2

Posted July 27, 2010 by Ben Strauss

As both piracy and cheating become a paramount concern for game sales, companies work diligently to ensure that users are getting a game free from hackers, cheaters and the occasional team killer. Valve’s Anti-Cheat seems to have gone off the deep-end, however, banning upwards of 12,000 users from Modern Warfare 2, causing Valve’s Gabe Newell to take the time to acknowledge that a problem had indeed occurred.

Recent reports of complaints from hundreds of users on the Steam community forums indicated that something was amiss with Valve’s Anti-Cheat system. Though users complaining about bans is nothing new, this time Valve has acknowledged that users were being wrongfully banned.

Newell explained in an e-mail that “the problem was that Steam would fail a signature check between disk version of a DLL and a latent memory version.” He added “this was our mistake, and I apologize for any frustration of angst it may have caused you.” The swift response time and subsequent offer of free Left for Dead 2 copies to those affected seems to have ended any controversy from the userbase at Steam Community.   

Ben is a recent graduate of Xavier University.  You can see him ramble on about gaming, gamification, military-related gaming and manly things on his Twitter @Sinner101GR.




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